Privacy Policy

Who We Are

This website is operated by Dollsface Aesthetics London Ltd. (“we,” “us,” “our”), a company registered in England and Wales, Company No. 14136132.

Contact details:
Dollsface Aesthetics
136-144 New Kings Road
Unit G1
London
SW6 4LZ

T: +44 7947 173690
E: info@dollsfacelondon.com

We are committed to protecting your privacy and handling your personal data responsibly, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect

Information you provide directly:

Name, email address, billing address
Payment information (processed securely by Stripe — we do not store your full card details)
Account login details, if you create a customer account (username, password — stored securely, encrypted)
Information you submit via our contact form, such as your name, email, and enquiry details

Information collected automatically:

IP address, browser type, device information
Pages visited, time spent on site, referring website
Cookies and similar tracking technologies (see Cookies section below)

Course progress data:

If you purchase a course, we track which course videos you have watched in order to determine course completion and issue certificates. This data is linked to your customer account and is not shared with third parties beyond what’s necessary to operate the site.

How We Use Your Information

We use your personal data to:

Process and fulfil your orders (courses, ebooks, products)
Create and manage your customer account
Grant and verify access to purchased digital content
Track course completion and issue certificates
Respond to enquiries submitted via our contact form
Communicate with you about your orders, account, or customer service enquiries
Improve our website, products, and services
Comply with our legal and regulatory obligations

Legal basis for processing: we process your data on the basis of contractual necessity (to fulfil your order or respond to your enquiry), legitimate interest (to improve our services and prevent fraud), consent (where applicable, e.g. marketing communications), and legal obligation (where required by law, such as tax records).

Third-Party Services We Use

We work with the following third parties, who may process your data on our behalf:

Payment processing: Stripe — for securely processing payments. We do not store your full payment card details on our servers.
Video hosting: Vimeo — course videos are hosted and streamed via Vimeo. Vimeo may set its own cookies when you watch embedded videos; please refer to Vimeo’s own privacy policy for details.

We only share your data with these providers to the extent necessary for them to perform their services for us, and we require that they handle your data securely and in accordance with data protection law.

Contact Form Enquiries

When you submit an enquiry via our contact form, we collect the information you provide (such as name, email, and message content) in order to respond to your enquiry. We do not use this information for any other purpose without your consent.

Cookies

Our website uses cookies, including analytics cookies via Google Analytics, to help us understand how visitors use our site and to support certain website features, such as staying logged into your account, remembering items in your cart, and embedded Vimeo video playback.

For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements. Account and order information is generally retained for the duration of your account’s existence, plus any additional period required by law (such as tax record-keeping obligations). Contact form enquiries are retained only as long as necessary to resolve your enquiry, unless a longer retention period is required.

Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Erase your data, in certain circumstances (“right to be forgotten”)
Restrict or object to our processing of your data
Data portability — receive your data in a structured, commonly used format
Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been mishandled.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure payment processing via Stripe, encrypted account passwords, and access-controlled digital content delivery.

Children’s Privacy

Our website and services are not directed at children, and we do not knowingly collect personal data from anyone under the age of 18. Course and treatment content may be age-restricted in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Dollsface Aesthetics
136-144 New Kings Road, Unit G1, London, SW6 4LZ
T: +44 7947 173690
E: info@dollsfacelondon.com